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Find answers about AI feedback, usage limits, drafts, your account, and school connections.

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AI feedback and usageLimits, interrupted reviews, and feedback quality.2 articles Drafts and uploadsPrepare files and recover from upload problems.1 article Account and billingSign-in, password recovery, plans, and payments.3 articles Schools and privacySchool connections and keeping coursework private.2 articles

AI feedback and usage

2 articles
Why did I hit an AI usage limit?Tell the difference between plan usage and a temporary request limit, then choose the right next step.An AI review stopped or did not finishWhat to check before retrying a review that stalled, timed out, or showed an error.

Drafts and uploads

1 article
I cannot upload my draftSimple checks for a file that is rejected, stalls, or never appears in the review flow.

Account and billing

3 articles
I cannot sign in or reset my passwordCheck the email address and use a fresh password reset link if you cannot access your account.Questions about plans or a paymentWhere to review plan information and what to include if a payment does not look right.How do I contact iBacalao support?The best details to include so the support team can understand the issue.

Schools and privacy

2 articles
My school connection is not workingTroubleshoot a school connection that is missing, expired, or showing the wrong status.How should I share a problem without exposing my coursework?Report an issue with enough detail for support while keeping drafts and schoolwork private.

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