Schools and privacy
My school connection is not working
Troubleshoot a school connection that is missing, expired, or showing the wrong status.
Updated 3 October 2026
School connections can depend on access granted by your school. Check the connection status in iBacalao and use your school’s official sign-in flow if you need to reconnect.
Check the connection status
- Open School connection from the app and read the status message shown there.
- If the connection has expired, use the reconnect option and sign in through your school’s official page.
- If access is denied by your school, ask your school administrator whether the account is allowed to connect.
Keep your school login private
Only enter school credentials on the official school sign-in page. iBacalao support will not need your school password or one-time code.
If the connection still fails, send support the status message and the time of the attempt. Do not include your password or private coursework.
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